As part of the Discovery Phase of a project, client communication protocols are established.  Some of these standards include:

• Client portals are set up as collaboration tools for document sharing and approvals, and to facilitate project management.
• Daily contact is coordinated through the account manager so that the client has a single point of contact. Any urgent or high priority changes or input will be responded to the same day or, if after hours, by the following day.
• Stewardship Meetings — SIGMA recommends that on a quarterly basis, a client relationship stewardship meeting take place.  The objective of the meeting is to insure that the management teams of SIGMA and the client stay well informed on status, successes and challenges.

We are constantly trying to improve our account management and account service. We conduct regular client satisfaction surveys to identify areas for improvement that can be addressed without delay. A great source of our business development continues to be client referrals year after year. We realize how critical it is for us to be seen as strategic thought leaders for our clients, as well as seamless executors of their programs and systems.